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Sizes
The British Standard Institute tolerance on the width
of a carpet is + or - 1.25%.
Any claim outside this tolerance in width or length can be
considered for inspection.
Pile Pressure
All pile carpets, especially plains, are liable to
shading. This shows through as light and dark patches similar to
water marks, arising from unequal crushing of the pile. This is
inherent in all pile carpets. Manufacturers can not be held
responsible as this is a natural occurrence and not a fault.
Matching
Colour matching must be stated if required at the
time of ordering otherwise no claim can be accepted.
Retention of Goods
Goods delivered do not become the property of the
consumer until the balance payment has been made according with our
terms & conditions and the Sale of Goods Act 1979.
VAT
All prices quoted do not include VAT and will be
charged at the rate in effect at time of purchase.
Terms of Payment
Payment for all goods must be paid and cleared prior
to delivery of goods.
Delivery
Deliveries are to the pavement only unless otherwise
specified. Timed calls are approximate only. Although every effort
is made to execute orders promptly, the company cannot accept
liability arising from delays.
Cancellations
Cancellations and alterations cannot be
accepted once the material has been cut. Cancellations will not be
accepted unless in writing. Specials which are made to order cannot
be cancelled once production has been started.
Damage, Fault or Lost
Goods
All claims must be made as soon as they are apparent
as failure to do so may result in a loss of claim.
Claims And Returns
A) All goods must be checked prior to cutting. Claims
may not be accepted if goods are
cut or fitted. Complaints arising from poor
fitting cannot be accepted.
B) Claims cannot be inspected until an official
claims form has been completed and
faxed back.
C) Goods cannot be returned without the consent of
the manufacturer.
D) Any goods sold with prior knowledge of faults
cannot be considered for complaint.
E) Any cost incurred due to the replacing of faulty goods will not
be accepted for claim.
F) If goods require replacing claims will only be honoured up to the
cost of the original
product.
Further Information
If you would like further information on
any points raised here (or any other query you may have) please ask
a member of our sales team for advice. (You can call free on 0800
121 8815).
Title of the goods
remains with Tradecarpets
until payment of goods is received in full.
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